At Distinctive Blinds & Curtains, our Privacy Commitment is to comply with all relevant legislation and with “Australian Privacy Principles”. Among other things, this means that:

We will only collect information that is necessary for what we do.

We will be fair in the way we collect information about you.

We will only use or disclose information about you in ways that are consistent with your expectations or are required in the public interest.

We will be open with you about what kinds of personal information we hold and what we do with it.

Wherever possible we will not use it or release it to any third party without your consent.

We will let you see the information we hold about you and correct it if it is wrong.

If we can (and you want to) we will deal with you anonymously.

Distinctive Blinds & Curtains is concerned about your privacy and is committed to protecting any personal information visitors may provide while visiting our website Personal information can be collected from you in the following ways:

  • Our website’s online enquiry form may invite you to provide contact information (such as your name and e-mail address) and demographic information (postcode and age). We may use customer contact information from the online enquiry form to send you information about Distinctive Blinds & Curtains products and services.

You can be anonymous or use a pseudonym when dealing with us, unless:

  • The use of your true identity is a legal requirement; or
  • It is impracticable for us to deal with you on such basis.

How We Hold Your Personal Information

We may hold your personal information in either electronic or hard copy form.

If you provide information to us electronically we retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions provided by third parties.

If you provide information to us in hard copy (paper) this information is normally retained in our files and a copy is made to our electronic files.

Purpose Of Collection Of Your Personal Information

We collect your personal information so that we can carry out the following actions (“Purpose”):

  • to provide you with products and services that you have requested from us;
  • to communicate with you, including about products and services, competition results, special offers, and events which might interest you;
  • to answer your questions and provide you with information or advice;
  • to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts;
  • provide your personal information to third parties that assist us in providing products and services you have requested, such as delivery service providers and fulfilment managers;
  • carry out administration, marketing, planning, fraud and loss prevention activities, procurement, product and service development, quality control and research to improve the way Distinctive Blinds & Curtains provide products and services to you;
  • to consider and respond to complaints made by you;
  • to comply with laws or regulations or to comply with any directions given by regulators or authorities; or
  • if you are a candidate for employment, to assess your suitability for a position at Distinctive Blinds & Curtains.

We also collect, hold, use and disclose your personal information for related purposes that you would reasonably expect, such as our administrative and accounting functions, record keeping, fraud checks, administering our warranty, rewards and loyalty programs, providing you with information about other goods and services offered by us, providing you with information about new product launches, marketing and promotions, market research, newsletter communications, customer feedback, statistical collation, social media analysis and website traffic analysis.

Generally, we do not collect sensitive information. However, we may collect sensitive information from you or about you where there is a legal requirement to do so, or where we are otherwise permitted by law.  We will specifically seek your consent where circumstances arise to collect your sensitive information.

If we do not collect, hold, use or disclose your personal information, or if you do not consent, then we may not be able to answer your enquiry, complete the transaction you have entered into, or provide the goods and services that you or your organisation have contracted us to provide.

Disclosure Of Your Personal Information

Your personal information may be disclosed in connection with any Purpose to any of the following:

  • our employees, contractors or service providers, to the extent reasonably necessary to fulfil our obligations to you. This may include internet service providers, IT systems administrators, mailing houses, couriers, payment processors, and data entry service providers;
  • our business advisors, including lawyers, accountants or other professional service providers, to the extent reasonably required;
  • suppliers, installers and other third parties with whom we have commercial relationships, for business, marketing and related purposes;
  • if required by law, to any person authorised by such law. This may include the police service, ambulance service, or government departments or regulators within Australia in connection with law enforcement activities.

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy. Where we wish to use or disclose your personal information for other purposes, we will obtain your consent.

Correction Of Your Personal Information

We will take reasonable steps to ensure that the personal information we use or disclose is accurate, complete and up to date, having regard to the purpose of the use or disclosure.  We rely on the personal information we hold about you to efficiently provide our goods and services.  If you would like us to update or amend your personal information, please contact us and we will make the requested amendments.  If we do not agree to correct the information as requested, we will give you written reasons why.

We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed.

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